NIGHT AUDITOR / RECEPTIONIST

DEPARTMENT: Spectrum Collection Group

EMPLOYMENT TYPE: Full-time

POSITION PURPOSE

To ensure the smooth running of overnight hotel operations at The Cape Town Club, providing exceptional guest service while maintaining accurate financial records, managing reservations and overseeing front desk responsibilities during the night shift.

KEY RESPONSIBILITIES

- Welcome guests and manage late check-ins, check-outs and enquiries.
- Conduct daily night audits and reconcile financial transactions.
- Prepare accurate financial reports and daily reconciliations.
- Manage guest reservations, payments and booking enquiries.
- Monitor overnight operations and respond to guest requests.
- Achieve agreed occupancy, revenue and sales targets.
- Maintain accurate sales activity and pipeline reports.
- Work closely with Reservations, Revenue, F&B and Operations.
- Represent the hotel at networking events, exhibitions and industry functions.

MINIMUM REQUIREMENTS

- Grade 12 / Matric.

- Hospitality, Sales or Marketing qualification advantageous.

- 2–3 years’ hotel or hospitality sales experience.

- Valid driver’s licence and reliable transport.

- Computer literate, including MS Office.

SKILLS & COMPETENCIES

- Strong sales and negotiation skills.
- Excellent communication and presentation abilities.
- Customer relationship management.
- Business development and networking.
- Good organisational and follow-up skills.
- Ability to work with sales targets and deadlines.

KEY PERFORMANCE INDICATORS (KPIs)

- Monthly room and F&B revenue generated.
- New accounts acquired.
- Conversion of enquiries and leads.
- Corporate and group business secured.
- Client retention and repeat business.
- Sales calls and client visits completed.
- Accuracy and timeliness of sales reporting.

WORKING CONDITIONS

- Primarily hotel and client-facing environment.
- Regular travel for client visits and sales activities.
- May require evenings, weekends and public holidays for events and networking.
- Target-driven environment with monthly sales objectives.

PERSONAL ATTRIBUTES

- Professional and well presented.
- Confident, energetic and self-motivated.
- Results-driven and commercially minded.
- Customer-focused.
- Honest and reliable.
- Positive attitude and strong team player.

Barman / Waiter

DEPARTMENT: Spectrum Collection Group

EMPLOYMENT TYPE: Full-time

POSITION PURPOSE

To deliver exceptional food and beverage service at The Cape Town Club, ensuring a welcoming atmosphere and memorable guest experiences through professional, attentive and efficient service.

KEY RESPONSIBILITIES

-Deliver attentive, high-quality service to members and guests

-Prepare and serve beverages to Club standards

-Maintain a clean, organised bar and service area

-Assist with dining service and member experiences

-Uphold the Club’s refined and professional atmosphere

MINIMUM REQUIREMENTS

-Previous experience as a barman, bartender or waiter in a hospitality -environment.

-Experience in a restaurant, hotel, bar or private members' club will be advantageous.

-Good knowledge of food and beverage service.

-Basic understanding of POS systems and payment processing.

-Good communication skills in English.

-Willingness to work shifts, evenings, weekends and public holidays.

SKILLS & COMPETENCIES

-Strong customer service and interpersonal skills.

-Excellent communication and teamwork.

-Ability to work efficiently in a fast-paced environment.

-Attention to detail and presentation.

-Good time management and organisational skills.

-Ability to remain professional under pressure.

-Basic food, wine and beverage knowledge.

KEY PERFORMANCE INDICATORS (KPIs)

- Consistently high standards of guest service and satisfaction.

- Accurate order taking, preparation and delivery.

- Efficient service during busy periods and events.

- Compliance with hygiene, safety and service standards.

- Positive teamwork and contribution to daily operations.

- Accurate payment handling and minimal order errors.

WORKING CONDITIONS

- Location: The Cape Town Club, Cape Town CBD.

- Hospitality environment with restaurant, bar and event service.

- Shift-based working hours, including evenings, weekends and public holidays.

- Extended periods of standing and walking.

- Ability to assist during busy events and functions.

PERSONAL ATTRIBUTES

- Friendly, approachable and guest-focused.

- Professional and well-presented.

- Reliable, punctual and responsible.

- Enthusiastic with a positive attitude.

- Adaptable and willing to learn.

- Team-oriented with a strong work ethic.

HOTEL SALES EXECUTIVE

DEPARTMENT: Spectrum Collection Group

EMPLOYMENT TYPE: Full-time

POSITION PURPOSE

To drive hotel revenue by developing new business, maintaining client relationships, and promoting the hotel’s accommodation, conference, events, and F&B offerings.

KEY RESPONSIBILITIES

- Identify and secure new corporate, leisure, group and conference business.
- Manage and grow existing client relationships and accounts.
- Conduct sales calls, client visits, presentations and site inspections.
- Prepare quotations, proposals and contracts.
- Follow up on leads and convert enquiries into confirmed business.
- Achieve agreed occupancy, revenue and sales targets.
- Maintain accurate sales activity and pipeline reports.
- Work closely with Reservations, Revenue, F&B and Operations.
- Represent the hotel at networking events, exhibitions and industry functions.

MINIMUM REQUIREMENTS

- Grade 12 / Matric.

- Hospitality, Sales or Marketing qualification advantageous.

- 2–3 years’ hotel or hospitality sales experience.

- Valid driver’s licence and reliable transport.

- Computer literate, including MS Office.

SKILLS & COMPETENCIES

- Strong sales and negotiation skills.
- Excellent communication and presentation abilities.
- Customer relationship management.
- Business development and networking.
- Good organisational and follow-up skills.
- Ability to work with sales targets and deadlines.

KEY PERFORMANCE INDICATORS (KPIs)

- Monthly room and F&B revenue generated.
- New accounts acquired.
- Conversion of enquiries and leads.
- Corporate and group business secured.
- Client retention and repeat business.
- Sales calls and client visits completed.
- Accuracy and timeliness of sales reporting.

WORKING CONDITIONS

- Primarily hotel and client-facing environment.
- Regular travel for client visits and sales activities.
- May require evenings, weekends and public holidays for events and networking.
- Target-driven environment with monthly sales objectives.

PERSONAL ATTRIBUTES

- Professional and well presented.
- Confident, energetic and self-motivated.
- Results-driven and commercially minded.
- Customer-focused.
- Honest and reliable.
- Positive attitude and strong team player.

CENTRAL RESERVATIONS AGENT

DEPARTMENT: Spectrum Collection Group

EMPLOYMENT TYPE: Full-time

POSITION PURPOSE

To convert demand into confirmed, profitable bookings by efficiently managing reservation traffic and customer inquiries across various channels.

KEY RESPONSIBILITIES

- Traffic & Enquiry Management: Handle phone, email, and website enquiries; manage incoming central reservations traffic.

- Booking Operations: Convert enquiries into confirmed reservations, and manage booking amendments and cancellations.

- Inventory & Direct Growth: Ensure rates and availability are accurate, drive direct booking conversion, and identify upselling opportunities.

- Stakeholder Coordination: Coordinate closely with individual hotels, Revenue, and Sales team

MINIMUM REQUIREMENTS

- Prior experience in hotel reservations, central reservations systems (CRS), or hospitality customer service.

- Knowledge of property management systems (PMS) and online booking platforms.

- Experience in sales handling and multi-channel customer communication.

SKILLS & COMPETENCIES

- Strong communication skills (written and verbal).

- Sales persuasion and upselling capability.

- High attention to detail regarding pricing, system availability, and customer notes.

- Cross-functional collaboration and inter-departmental coordination.

KEY PERFORMANCE INDICATORS (KPIs)

- Conversion rate of enquiries to confirmed bookings.

- Volume/share of direct booking conversions.

- Revenue generated through upselling and rate accuracy.

- Response time and accuracy in handling phone, email, and web enquiries.

WORKING CONDITIONS

- High-volume communication environment (phone, email, web chat).

- Fast-paced administrative and customer-facing workflow.

- Potential shift work to cover peak enquiry hours across time zones.

PERSONAL ATTRIBUTES

- Results-driven with a strong sales focus.

- Service-oriented, approachable, and patient.

- Highly organised and flexible under pressure.

RESIDENT MANAGER

DEPARTMENT: Spectrum Collection Group
LOCATION: Queen Victoria Street, Cape Town

EMPLOYMENT TYPE: Full-time

THE ROLE

We are seeking a dynamic, polished, and energetic male gentleman to oversee the Club's day-to-day operations and act as the primary ambassador for our members and guests.

This role requires balancing operational efficiency, seamless guest relations, and high-level social adaptability. As the face of the Club during operating hours, you will ensure our high-end clientele, visiting artists, and distinguished members receive an exceptional, personalised experience at all times.

KEY RESPONSIBILITIES

- Member & Guest Relations: Act as the main host and point of contact for members and VIP guests; foster strong, personal relationships while maintaining a high level of discretion and diplomacy.

- Daily Club Operations: Oversee day-to-day floor management, ensuring all areas (dining, lounges, event spaces) maintain flawless service and aesthetic standards.

- Standard Operating Procedures: Apply hospitality and hotel-style operational procedures to housekeeping, front-of-house service, reservation management, and guest handling.

- Events & Creative Engagement: Liaise directly with high-profile clientele, featured artists, event organizers, and performers to deliver seamless private and club-hosted events.

- Supplier & Vendor Management: Maintain strong working relationships with key suppliers, service providers, and contractors to ensure smooth delivery of goods and facility maintenance.

- Team Supervision: Guide and lead front-of-house staff by example, reinforcing high standards of presentation, etiquette, and attentiveness.

KEY REQUIREMENTS & PROFILE

Background: Prior experience in luxury boutique hospitality, high-end private clubs, or 4/5-star hotel environments with a solid understanding of hospitality service procedures.

Communication & PR Skills: Exceptionally well-spoken with outstanding public relations skills and the ability to engage comfortably with diverse, high-net-worth individuals and creative figures.

Presentation: Impeccable personal grooming and professional attire that reflects the prestige and character of the Cape Town Club.

Interpersonal Style: A warm, confident, and suave presence; highly adaptable, diplomatic, and composed under pressure.

Operations: Computer literate with experience handling hotel reservation systems, basic administration, and vendor coordination.

WHAT WE OFFER

- A competitive market-related salary tailored to experience.

- The opportunity to represent one of South Africa’s most historic and prestigious private clubs.

- Direct networking opportunities with prominent industry leaders, artists, and influencers.

- A dynamic work environment balancing classic tradition with modern luxury hospitality.