HEAD CHEF

KEY RESPONSIBILITIES

Kitchen Leadership: Lead and manage the kitchen team to ensure smooth daily operations and consistent service.

Menu Execution: Prepare and oversee high-quality dishes in line with the restaurant’s standards.

Food Quality: Maintain excellent taste, presentation, portion control, and consistency across all meals.

Stock Control: Manage ordering, inventory, supplier coordination, and reduce unnecessary wastage.

Hygiene & Safety: Ensure the kitchen meets all food safety, hygiene, and cleanliness requirements.

Cost Management: Monitor food costs, control kitchen expenses, and support profitability.

Team Development: Train, guide, and motivate kitchen staff to perform at their best.

Guest Experience: Create dishes that deliver a memorable dining experience for hotel and restaurant guests.

REQUIREMENTS

• 5+ years’ experience in a Head Chef or senior kitchen role
• Experience in a hotel, restaurant, or hospitality environment preferred
• Strong leadership and team management skills
• Excellent knowledge of food preparation, plating, and menu execution
• Skilled in stock control, hygiene, and food cost management
• Creative flair with a strong eye for presentation and quality
• Ability to work under pressure in a fast-paced kitchen environment
• Flexible to work shifts, weekends, and public holidays when required

OPERATIONS MANAGER

JOB PURPOSE

The Operations Manager is responsible for overseeing the daily operations of the self-storage facility, ensuring excellent customer service, operational efficiency, revenue growth, facility maintenance, and overall branch performance.

KEY RESPONSIBILITIES

Operations Management

· Manage and oversee daily branch operations

· Ensure the facility remains clean, secure, and well maintained

· Conduct routine site inspections

· Coordinate maintenance, repairs, and contractor activities

· Ensure compliance with company operational standards and procedures

Sales & Customer Service

· Handle customer enquiries, quotations, and lease agreements

· Drive occupancy growth and revenue targets

· Assist customers with move-ins and move-outs

· Resolve customer complaints and operational issues professionally

· Follow up on leads and overdue accounts

· Maintain steady move-ins and growth targets

· Active CRM management and lead follow-ups.

Administration & Financial Duties

· Manage daily administrative tasks and reporting

· Oversee invoicing, collections, and debtor management

· Ensure accurate record keeping and system updates

· Manage petty cash, banking, and reconciliations where applicable

· Audit transactions processed on site via WeConnectU and other supporting platforms

Staff Management

· Supervise and support branch staff

· Manage staff schedules and operational planning

· Provide training and performance guidance

· Ensure staff adhere to company policies and procedures

· Health, Safety & Security

· Ensure all health and safety standards are maintained

· Monitor security systems and access control

· Report incidents, damages, or security risks immediately

Minimum Requirements

· Grade 12 / Matric

· BCom Degree or relevant tertiary qualification will be advantageous

· Valid South African driver’s license

· Own reliable transport

· Minimum 5 years management experience

· Computer literacy (Microsoft Office, Google Sheets, and management systems)

· Strong administrative and customer service skills

· Experience in self-storage, retail, hospitality, property, or operations management advantageous

Skills & Competencies

· Leadership and team management

· Strong communication skills

· Problem-solving ability

· Attention to detail

· Sales and negotiation skills

· Time management and organization

· Ability to work under pressure

WORKING HOURS

· Monday to Friday: 08h00 – 17h00

· Every second Saturday from 08h00-13h00

· Public holidays worked on a rotational basis according to operational requirements

· Overtime may be required based on operational needs