SALES MANAGER

DEPARTMENT: Spectrum Collection Group

LOCATION: Basden Wood Hotel, Centurion (on-site)

EMPLOYMENT TYPE: Full-time

POSITION PURPOSE

The Hotel Sales Executive is responsible for generating new business, maintaining relationships with existing clients, and increasing hotel revenue through accommodation, conference, events, food and beverage, and corporate sales.

KEY RESPONSIBILITIES

· Identify and secure new corporate, government, travel agent, STO and leisure business.

· Build and maintain strong relationships with existing clients.

· Conduct regular sales calls, client visits, and presentations.

· Promote hotel accommodation, conference facilities, restaurant, and event offerings.

· Meet monthly, quarterly, and annual sales targets.

· Attend networking events, trade shows, and exhibitions.

· Conduct site inspections for prospective clients with support from the hotel.

· Maintain an accurate customer database and sales pipeline.

· Follow up on all enquiries promptly and professionally.

· Work closely with Reservations, Front Office, Food & Beverage, and Events teams to ensure client expectations are met.

· Monitor competitor activity and market trends.

· Prepare weekly sales reports and forecasts.

· Ensure outstanding customer service before, during, and after each booking.

MINIMUM REQUIREMENTS

· Grade 12 (Matric)

· Diploma or Degree in Hospitality Management, Sales, Marketing, or a related field (preferred).

· Minimum 2–3 years' hotel sales experience in South Africa.

· Experience selling corporate accommodation and conference facilities.

· Valid driver's license and own reliable vehicle.

· Proficient in Microsoft Office and Google Suite.

· Experience with hotel PMS and CRM systems is advantageous.

SKILLS & COMPETENCIES

· Excellent communication and presentation skills.

· Strong negotiation and closing abilities.

· Relationship-building and networking skills.

· Customer-focused approach.

· Time management and organisational skills.

· Ability to work independently and as part of a team.

· Strong administrative and reporting skills.

· Professional appearance and conduct.

· Results-driven with a proactive sales mindset.

KEY PERFORMANCE INDICATORS (KPIs)

· Monthly revenue targets achieved.

· New corporate accounts secured.

· Client retention rate.

· Conference and events revenue generated.

· Occupancy contribution.

· Number of weekly sales calls and client visits.

· Conversion rate from enquiries to confirmed bookings.

· Customer satisfaction and repeat business.

WORKING CONDITIONS

· Monday - Friday, with flexibility to work evenings, weekends, and public holidays when required.

· Regular local travel for client meetings and networking events.

· Attendance at exhibitions, trade shows, and industry functions.

PERSONAL ATTRIBUTES

· Self-motivated and energetic.

· Professional and well-presented.

· Positive attitude with a passion for hospitality.

· Strong problem-solving abilities.

· Resilient under pressure.

· High level of integrity and confidentiality.

SALES MANAGER

DEPARTMENT: Spectrum Collection Group

LOCATION: Cape Town (on-site)

EMPLOYMENT TYPE: Full-time

POSITION PURPOSE

The Hotel Sales Executive is responsible for generating new business, maintaining relationships with existing clients, and increasing hotel revenue through accommodation, conference, events, food and beverage, and corporate sales.

KEY RESPONSIBILITIES

· Identify and secure new corporate, government, travel agent, STO and leisure business.

· Build and maintain strong relationships with existing clients.

· Conduct regular sales calls, client visits, and presentations.

· Promote hotel accommodation, conference facilities, restaurant, and event offerings.

· Meet monthly, quarterly, and annual sales targets.

· Attend networking events, trade shows, and exhibitions.

· Conduct site inspections for prospective clients with support from the hotel.

· Maintain an accurate customer database and sales pipeline.

· Follow up on all enquiries promptly and professionally.

· Work closely with Reservations, Front Office, Food & Beverage, and Events teams to ensure client expectations are met.

· Monitor competitor activity and market trends.

· Prepare weekly sales reports and forecasts.

· Ensure outstanding customer service before, during, and after each booking.

MINIMUM REQUIREMENTS

· Grade 12 (Matric)

· Diploma or Degree in Hospitality Management, Sales, Marketing, or a related field (preferred).

· Minimum 2–3 years' hotel sales experience in South Africa.

· Experience selling corporate accommodation and conference facilities.

· Valid driver's license and own reliable vehicle.

· Proficient in Microsoft Office and Google Suite.

· Experience with hotel PMS and CRM systems is advantageous.

SKILLS & COMPETENCIES

· Excellent communication and presentation skills.

· Strong negotiation and closing abilities.

· Relationship-building and networking skills.

· Customer-focused approach.

· Time management and organisational skills.

· Ability to work independently and as part of a team.

· Strong administrative and reporting skills.

· Professional appearance and conduct.

· Results-driven with a proactive sales mindset.

KEY PERFORMANCE INDICATORS (KPIs)

· Monthly revenue targets achieved.

· New corporate accounts secured.

· Client retention rate.

· Conference and events revenue generated.

· Occupancy contribution.

· Number of weekly sales calls and client visits.

· Conversion rate from enquiries to confirmed bookings.

· Customer satisfaction and repeat business.

WORKING CONDITIONS

· Monday - Friday, with flexibility to work evenings, weekends, and public holidays when required.

· Regular local travel for client meetings and networking events.

· Attendance at exhibitions, trade shows, and industry functions.

PERSONAL ATTRIBUTES

· Self-motivated and energetic.

· Professional and well-presented.

· Positive attitude with a passion for hospitality.

· Strong problem-solving abilities.

· Resilient under pressure.

· High level of integrity and confidentiality.

REVENUE MANAGER

POSITION PURPOSE

The Group Revenue Manager is a strategic commercial leader responsible for developing and executing revenue management strategies across the Spectrum Collection portfolio. This role focuses on maximizing "Total Hotel Revenue" encompassing accommodation, reservations, conferencing, events, food & beverage (F&B), and ancillary revenue streams. By leveraging data-driven insights and market intelligence, the incumbent will ensure sustainable profitability, market share growth, and consistent revenue management practices across diverse properties.

KEY RESPONSIBILITIES

Strategic Revenue Management

· Develop and implement group-wide revenue strategies tailored to various property types (Business, Leisure, Resorts, and Conference hotels).

· Optimize pricing, inventory, and distribution channels to maximize ADR (Average Daily Rate), RevPAR, and total property profitability.

· Conduct continuous market intelligence analysis, including competitor pricing, consumer demand trends, and local event impact, to inform commercial recommendations.

Total Revenue Optimization

· Go beyond room revenue to manage and optimize F&B revenue (Restaurant, Bar, Catering), conferencing, events, and banqueting revenue.

· Oversee forecasting and budgeting processes, including variance analysis and corrective strategic recommendations.

· Monitor booking pace, cancellation patterns, and no-show trends to adjust pricing models in real-time.

Distribution & Systems Management

· Oversee the effective use of PMS, Channel Managers, GDS, OTA platforms, and Business Intelligence tools.

· Ensure rate parity and accurate inventory management across all digital and direct channels.

· Evaluate channel profitability and acquisition costs to drive direct booking growth.

Leadership & Collaboration

· Provide commercial leadership and coaching to General Managers, Sales Teams, and Operational Managers.

· Collaborate with F&B Managers and Event Coordinators to develop value-added packages and promotional strategies.

· Develop and nurture revenue management capability across the organization.

KEY PERFORMANCE INDICATORS (KPIs)

The successful candidate will be measured on:

Financial: Revenue Budget Achievement, RevPAR/ADR Growth, GOPPAR, and Total Revenue per Available Room.

Commercial: Direct Booking Growth, Forecast Accuracy, Market Share (RGI/MPI), and Business Mix Optimization.

Operational: Rate Integrity, System Accuracy, and OTA Commission Cost efficiency.

EXPERIENCE & QUALIFICATIONS

Required Experience:

· 5–8 years’ experience in hotel revenue management.

· At least 3 years in a multi-property or cluster revenue management role.

· Strong understanding of the South African hospitality and tourism market.

· Proven experience managing commercial performance across geographically dispersed properties.

Education & Qualifications:

· National Diploma, Degree, or equivalent qualification in Hospitality Management, Hotel Management, Tourism, Business, Commerce, or Finance.

· Preferred: Advanced knowledge of revenue management systems (e.g., IDeaS, Duetto, Lighthouse) and advanced Microsoft Excel/Google Sheets proficiency.

CORE COMPETENCIES

Strategic Commercial Thinking: Ability to balance occupancy and rate to maximize long-term asset value.

Analytical Rigor: Proficient in interpreting complex data sets to drive executive-level decision-making.

Stakeholder Management: Excellent communication skills, with the ability to explain revenue strategy to non-revenue departments (Finance, Ops, Sales).

Adaptability: Ability to shift strategies between budget, midscale, and premium market segments.

SCOPE OF RESPONSIBILITIES

· Number of Hotels: 

· Total number of rooms: 

· Provinces covered: Western Cape (incl Ladismith Route 62), Gauteng (Pta)

· Hotel mix (business, resort, boutique, leisure)

DECISION-MAKING AUTHORITY

Responsible for:

· Pricing strategy

· Yield management

· Promotions

· Forecast recommendations

· Distribution strategy

· OTA participation

· Revenue meetings

COMMERCIAL RESPONSIBILITIES

· Lead weekly revenue meetings

· Monthly commercial reviews

· Annual budgeting

· Demand forecasting

· Pricing recommendations

· New hotel openings

· Market feasibility studies

TRAVEL REQUIREMENTS

Travel between properties will be required and willingness to travel nationally as needed.

SUCCESS IN THE FIRST 12 MONTHS

The successful candidate will be expected to:

· Improve ADR and RevPAR across the portfolio

· Increase direct bookings

· Standardise revenue practices

· Improve forecasting accuracy

· Reduce OTA acquisition costs

· Introduce consistent reporting across all hotels

COMMERCIAL STRATEGY RESPONSIBILITIES

· Develop annual commercial strategies.

· Produce monthly portfolio performance reports.

· Present revenue performance to executive management.

· Work with Sales & Marketing on campaigns.

· Monitor competitor activity.

· Analyse market share reports.

· Recommend capital investments that improve revenue generation.

· Drive Total Revenue Management across Rooms, F&B, Conferencing and Ancillary Revenue.

SALES & ADMIN CONSULTANT

JOB PURPOSE

The Operations Assistant supports the daily running of the self-storage facility through sales, customer service, administration, operational support, and facility coordination to ensure smooth branch operations.

KEY RESPONSIBILITIES

Sales and Customer Service

· Assist customers with enquiries and quotations

· Conduct unit viewings and explain storage solutions

· Process move-ins and move-outs

· Answer telephone, email, and walk-in enquiries

· Assist with lead follow-ups and customer communication

Administration

· Prepare lease agreements and invoices

· Maintain accurate customer records and filing

· Assist with payment processing and account follow-ups

· Update systems, spreadsheets, and operational documents

Facility Support

· Conduct daily facility inspections

· Report maintenance and security concerns

· Assist in maintaining a clean and professional facility environment

· Coordinate contractor access when required

Operational Support

· Assist the Operations Manager with daily operational duties

· Support branch marketing initiatives and promotions

· Assist with opening and closing procedures

· Monitor office and operational supply levels

· Account collection and follow-up calls

Minimum Requirements

· Grade 12 / Matric

· Valid South African driver’s license

· Own reliable transport

· Previous sales and customer service experience

· Basic computer literacy, Microsoft office and Google Sheets

· Strong communication and organizational skills

Skills & Competencies

· Customer service orientation

· Attention to detail

· Administrative accuracy

· Professional communication

· Reliability and punctuality

· Ability to multitask and work independently

WORKING HOURS

· Monday to Friday: 08h00 – 17h00

· Every second Saturday on a rotational basis from 08h00-13h00

· Public holidays worked on a rotational basis according to operational requirements

· Overtime may be required based on operational needs

BARMAN

JOB PURPOSE

The Barman is responsible for providing refined, efficient beverage service to members and guests within The Cape Town Club. The role requires strong knowledge of classic drinks, careful attention to presentation and a professional approach that reflects the standards of a historic private members’ environment.

KEY RESPONSIBILITIES

KEY RESPONSIBILITIES

• Prepare and serve cocktails, wines, spirits and other beverages

• Provide knowledgeable and professional service to members and guests

• Maintain bar stock, cleanliness and presentation standards

• Process orders and payments accurately

• Assist with private functions and formal events

MINIMUM REQUIREMENTS

• Grade 12 or equivalent

• Two to three years of bar experience

• Knowledge of classic cocktails, wines and premium spirits

• Point of sale and cash handling experience

SKILLS AND COMPETENCIES

• Strong beverage knowledge

• Professional communication and presentation

• Accuracy and attention to detail

• Ability to remain composed during busy service periods

NIGHT AUDITOR

JOB PURPOSE

The Night Auditor is responsible for managing overnight front desk operations, completing daily financial reconciliations and ensuring guests receive professional assistance throughout the night.

KEY RESPONSIBILITIES

KEY RESPONSIBILITIES

• Manage late check ins, early check outs and overnight guest enquiries

• Complete daily night audits and financial reconciliations

• Process reservations, payments and guest account updates

• Monitor overnight operations and report any security or maintenance concerns

• Prepare accurate reports and handover notes for the morning team

MINIMUM REQUIREMENTS

• Grade 12 or equivalent

• Previous hotel reception or night auditing experience

• Experience using hotel reservation systems

• Basic financial reporting and reconciliation experience

SKILLS AND COMPETENCIES

• Strong attention to detail

• Excellent numerical and organisational skills

• Professional guest service

• Ability to work independently and remain calm under pressure

HOTEL RECEPTIONIST

JOB PURPOSE

The Hotel Receptionist is the first point of contact for guests and is responsible for creating a warm welcome, managing front desk operations and supporting a smooth guest experience.

KEY RESPONSIBILITIES

KEY RESPONSIBILITIES

• Manage guest check ins, check outs and general enquiries

• Process reservations, amendments and cancellations

• Handle payments, invoices and guest records accurately

• Communicate guest requests to housekeeping and other departments

• Maintain an organised and welcoming reception area

MINIMUM REQUIREMENTS

• Grade 12 or equivalent

• Previous hotel reception or hospitality experience

• Experience using reservation or property management systems

• Computer literacy and basic administrative experience

SKILLS AND COMPETENCIES

• Strong customer service and communication skills

• Excellent organisation and attention to detail

• Ability to multitask in a busy environment

• Professional, reliable and calm approach